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How do I return an item?
JDMGoodie guarantees 100% satisfaction on our products!
- We will take full responsibility if item(s) is/are found defective on arrival or we ship the incorrect item(s), customers will not be required to pay for any extra shipping and handling fees.
- We will not take responsibility if item(s) was/were damaged due to the shipping process, but we will do our best to help customers to claim insurance if possible.
- Items can be return / exchange in following terms:
o We will offer 100% refunds if the returned product is in brand new condition, with sealed original packaging.
o We will offer 75% refunds if the returned product is in brand new condition, but original packaging seal has been broken.
o Buyer is responsible for return shipping costs and insurance.
o Please note that shipping and handling fees are not refundable.
o For other cases, please contact our customer service representatives.
- All items to be returned must first obtain authorization and confirmation of refund eligibility from a JDMGoodie representative before returning.
- Items must be returned within 7 days from the date of authorization for refund / exchange.
- Any returned package without authorization will put on hold or refused.
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